How to write a complaint letter to a store manager

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How to write a complaint letter to a store manager

Approaching exit my wife said she was picking up a Shropshire Star. Waited by exit but turned round to see her, newspaper in hand, disappearing toward mobile phone shelves where she was being helped by one of the staff a few minutes earlier.

Decided to see what charity stall was for in entrance foyer, all wearing Santa hats. I said I would go to the checkout to pay and she walked away. I took no notice of where she had gone but common sense told me she would still be keeping an eye on me.

I waited around the area for some minutes for my wife as she had to pay at the checkout. When she arrived I said nothing as I thought my embarrassment was over and took the goods to the check-out which then were put in Tesco bags and my wife paid for.

I carried the shopping for her. My wife then decided to go to the cigarette counter so I waited near the same spot where the woman had earlier challenged me. Knowing the goods were now paid for and in Tesco bags I was surprised and a little irritated to be approached again. They then started walking off.

My wife insisted on asking the security man for the reason I had been banned and he replied that I had not been banned but did we wish to speak to the manager. I said no we did not, so we hastily left.

What I Will Discuss

I gave my wife a detailed rundown of what had happened at home later and I said I could not understand why the woman had pounced so early if she suspected I was a shoplifter. Had she waited to see if I left the exit with the goods that would have been sensible.

I am 67 years old and Tesco security staff would have had little problem stopping me as the goods were heavy and I cannot run fast anyway, still recovering from a surgical operation, having left hospital Friday six days before.

Were I a shoplifter, rather than someone loitering about the entrance because my wife had unexpectedly vanished back into the store, I would not have done so with goods in the Tesco plastic shopping basket I was carrying when first challenged, it is not supposed to leave the store and was bound to attract attention had I any such intent.

Any intelligent security person from this fact alone would have deduced that the probability of deliberate theft was extremely unlikely. Discussing this at home later my wife pointed out that also there had been half bottle of Tesco whisky in her shopping bearing a security tag not removed until the checkout which would have set off the electronic alarm had I gone through the exit.

The woman security person was over zealous not in her first challenge which was reasonable although rather pre-emptive. Rather in her second approach saying I was acting suspiciously without specifying how.

how to write a complaint letter to a store manager

Indeed had I departed without waiting for my wife I would not have been present for this security-zealot-judge-jury of a woman to approach me again.

I have never been stopped in this undignified way in my life in any shop or supermarket and yet I frequently find myself hanging around them waiting for my wife, probably being observed by the unseen eye of suspicious security staff as a blight on their landscape.

It has never crossed my mind before, how many thousands of them I must have disappointed in my lifetime. The following day my wife phoned one of the male managers asking for a written apology.

He refused to do this but he again insisted I had not been banned. I said I would like to speak to the manager about this. We found my wife, then the lady manager appeared. My wife was annoyed and said so but discussion was beginning to get heated and my wife suggested we discuss the matter in an office.

I too asked the manager to do this. We were led to a side office and told to sit down. We had four members of staff the manager, the customer service manager, the security man, the blond lady with glasses who had said I was banned on 5 November.

The manageress asked for the person who had first challenged me on 5 Nov to be present. I was surprised when another young girl staff member was brought into the office as I did not recollect having seen her before. On 5 November by far the most overwhelming person present was the blonde person with glasses.Write a complaint letter regarding irregular Water supply in your locality / village.

Write this type of letter to respond to a complaint that you have received from a customer regarding poor product quality. Include any pertinent details in your letter, such as details on the product and how you plan to resolve the issue. Complaint Letter: A complaint letter is simple to compose on the grounds that there are sample letters that can direct you.

how to write a complaint letter to a store manager

The complaint letter layouts are available in different formats, including the prominently PDF and Word. The letter of complaint layout gives a walkthrough of the correct sort of content that must go into the letter.

Dear G. Smith: On August 19, , I purchased a widget at Widget Store, Main Street, Big City. On August 20, I returned the widget to your customer service department because it was missing Part #32 and could not be assembled.

Dear G. Smith: On August 19, , I purchased a widget at Widget Store, Main Street, Big City. On August 20, I returned the widget to your customer service department because it was missing Part #32 and could not be assembled. If a phone call or email doesn’t resolve the problem, consider writing a complaint letter.

A letter is important. It puts your complaint on record with the company, helps preserve any legal rights you may have in the situation, and lets the company know you’re serious about pursuing the complaint.

How to Write a Complaint Letter to a Company (with Sample Letters)