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How to Handle a Letter of Complaint by Jody Hanson - Updated September 26, If customers take the time to write a letter of complaint, they mean business. While a dissatisfied customer might phone and complain to a front line person or fire off an email that ends up in some complaint pile, a letter is official and a response is required.
Letters of complaint that start with the CEO and work their way down the chain of command require particular attention as a second letter to the CEO could leave you in a bad light. Although handling a letter of complaint may seem daunting the first time you have to do it, there are certain steps in place to help you deal with it appropriately.
Acknowledge the letter of complaint. This can be done with a phone call, an email or a letter. Plan to write a response letter to the complaint.
Because a letter of complaint is formal, it requires a formal response.
Investigate the legitimacy of the complaint. Based on the investigation, decide if the company is going to accept or reject the complaint.
Apologize for the problem if accepted. Offer to make a refund, accept the returned good or give a discount if you are accepting the complaint.
Direct the letter writer to a third party — another person or organization — if the responsibility lies elsewhere.Toll Free Number, Customer Care Number,Office address,Service center. Cellphone Insurance incompetency and tricks of the insurer to reject a legitimate claim over a month being taken from Pillar to post and yet another 14 days of waiting in vain for the underwriter to decide when all the documentation was emailed tree times and communicated with 3 incompetent administrators this is a saddening experience that is similar to the current claim dispute with.
If customers take the time to write a letter of complaint, they mean business. While a dissatisfied customer might phone and complain to a front line person or fire off an email that ends up in some complaint pile, a letter is official and a response is required.
Check Also – How To Write A Complaint Email To A Company Ekart Logistics Head Office Address. Here is Ekart Logistics Head office Address which is going to be useful for Ekart Logistics customers.
(i) Your services are liable to be transferred or loaned or assigned with / without transfer, wholly or partially, from one department to another or to office/ branch and vice-versa or office/ branch to another office/ branch of an associate company, existing or to come into existence in future or any of the Company’s branch office or locations anywhere in India or abroad or any other.
A complaint letter could be against anyone or any particular service. When it comes to writing a complaint letter against a courier service, you simply have to write to the company and explain to them why you believe that their services are unsatisfactory.